FAQ

Where are you located?

We are located in the beautiful city of Fort McMurray in northern Alberta, Canada.
What currency are your prices listed in? Is it U.S. dollars or Canadian dollars?

All of our pricing is currently in Canadian dollars. For our Canadian customers this means not having to deal with high exchange rates and for our U.S. customers their shopping dollars go that much further.
Canada Post is on strike, Are you still shipping?

Yes, We have made a pivot from shipping through Canada Post and started shipping orders out via courier service within Canada & to the USA.
Are your products "Race Only" or are they for high performance trail use as well?"

All items sold by Pelican Racing Parts & Service Inc. are intended to be operated legally on a closed race course. All items must be installed for their intended purposes by a certified technician or certified company. If the item is not properly installed, the item may not function as designed. The parts are inherently associated with activities which could lead to death or serious injury. By purchasing the items, the buyer explicitly releases Pelican Racing Parts & Service Inc. from all liability and waives all legal rights whatsoever related to use of the product. PELICAN RACING PARTS & SERVICE INC. IS NOT ASSUMING ANY LIABILITY OR OBLIGATION RELATING TO, ARISING OUT OF, OR ATTRIBUTABLE TO THE PARTS SOLD, OF WHATEVER NATURE, WHETHER PRESENTLY IN EXISTENCE OR ARISING HEREAFTER. BUYER HEREBY INDEMNIFIES AND HOLDS HARMLESS PELICAN RACING PARTS & SERVICE INC. FROM ALL ANY LOSS, DAMAGE, EXPENSE OR INJURY, INCLUDING DEATH, ARISING FROM ANY USE OF THE PARTS.
Are the products shown on the website all you have or can you do custom work as well?

While we try to keep our website up to date with our most commonly stocked items, we also do custom work as well. If you have an idea for something you think we could help you with, drop us a message, we'd love to see what we can do for you. Additionally, we can supply the full line of Jaws Performance products. Our website only shows our most commonly stocked items. However, if you're looking for something you don't see or need some race pipes, just let us know, we've got you covered.
What are your payment options?

We offer a few payment options based on where you are located. Canadian Customers: Email transfer , Credit Card or Cash when picking up locally American Customers: Paypal & Credit Card Our website is now updated to accept credit card payments upon ordering!
I submitted an order, What's next?

Thank you for submitting your website order. Its time for us to now package up your order and get it shipped out. Check your email for a follow up tracking number from us!